Refund policy
RETURN & REFUND POLICY Guidory PDF sells digital products only. Because our guides are delivered instantly as downloadable PDF files, our refund policy differs from stores selling physical goods. DIGITAL PRODUCTS & THE EU RIGHT OF WITHDRAWAL Under EU consumer law, the 14-day right of withdrawal does not apply to digital content once delivery has begun with your prior express consent. By completing your purchase, you expressly consent to immediate delivery of your digital product and acknowledge that you thereby lose your right of withdrawal once the download is made available to you. WHEN WE DO OFFER REFUNDS We want you to be happy with your purchase. We will issue a full refund or replacement if: - The file is faulty or corrupted and we cannot provide a working replacement.- You never received your download and we cannot resolve the delivery issue.- You were charged twice or accidentally purchased the same guide more than once.- The product is materially different from its description on our store. To request a refund, email hello@guidorypdf.com within 14 days of purchase with your order number and a brief description of the issue. Approved refunds are returned to your original payment method, typically within 5–10 business days. WHAT WE CAN'T REFUND We are unable to offer refunds for change of mind, accidental purchase of the wrong guide (where the description was accurate), or dissatisfaction with content that matches its description, once the file has been downloaded or accessed. Nothing in this policy affects your statutory rights as a consumer.